Bestpropertymgmt.com (“BPM”), a subsidiary of United Promotions Group, Inc (“UPG”), provides property management software on a subscription basis. This Refund Policy explains how billing, cancellations, and refunds work for BPM subscription plans.
BPM subscription plans are billed on a recurring monthly basis. By subscribing to a paid plan, you authorize BPM to charge your payment method automatically at the start of each billing cycle until you cancel your subscription.
BPM offers a Free Account plan at no cost. No payment information is charged for the Free Account tier, and this policy's refund provisions do not apply to it.
You may cancel your subscription at any time from your account settings, or by contacting us directly. When you cancel, your plan will remain active through the end of your current paid billing period, and you will not be charged again going forward. Cancelling does not automatically refund the current billing period.
If you are a first-time subscriber and are not satisfied with BPM, you may request a full refund of your initial payment within 7 days of your first charge. To request this refund, contact us using the information below.
Renewal charges (recurring monthly payments after your first billing cycle) are generally non-refundable, except where required by law or in the case of a billing error.
If you believe you were charged in error — for example, a duplicate charge or a charge after you cancelled — contact us and we will investigate and issue a refund promptly if the error is confirmed.
To request a refund or cancel your subscription, please reach out through our Contact Us page. Include the email address associated with your account and a brief description of your request so we can assist you quickly.
If you have a billing concern, we ask that you contact us directly first so we can resolve it — most issues can be fixed quickly without involving your card issuer. Initiating a chargeback without first contacting us may delay resolution.
We may update this Refund Policy from time to time. Changes will be posted on this page.
Questions about this Refund Policy can be directed to us through our Contact Us page.